By now I’m sure you’ve heard about the meltdown by the owners of Amy’s Baking Company in Arizona. The restaurant was featured on Chef Gordon Ramsay’s Kitchen Nightmares last Friday and it was the first time Ramsay walked away from a restaurant refusing to help the owners.
Not only did the owners Samy and Amy refuse to accept criticism, but they cursed their customers, kicked them out of the restaurant, stole tips from the waiters and blamed everyone except themselves.
To make matters worse, the couple took to Facebook to get back at all the “haters.” What a PR nightmare. And as expected, everybody’s got an opinion on what to do or what not to do on social media.
This one is pretty simple though. Don’t email, tweet, blog, post, use Facebook or any other social media when angry. You’ll no doubt say things you’ll later regret.
The customer may not always be right in all situations, but the customer certainly deserves to express his opinion and deserves respect. Period.
Also, humility goes a long way in calming down a situation. Take a deep breath, relax and let it go.
Take a look at the episodes for yourself. Truly unbelievable!